More than 500 users of the company, 8 users in management in Kyiv. Management and control of the operational department (System Administrators and Technical Support). Control of the resolution of user tickets. Planning and control of preventive measures of the computer park and org. Techniques. Organization of procurement of equipment and software, procurement of spare parts. Support of agreements with external IT service providers. Monthly and annual budget planning. Administration of the company's Server Park (physical and virtual Servers) at all locations according to the company's requirements. Control over the work of subordinate personnel IT department. Control of technical security of Server premises in all locations according to the company's requirements.

More than 3000 users of the company, 10 users in the directorate in Kyiv. Operation Department Management (Technical Support). Control of the decision of applications of users. Planning and control of preventive measures of the park of computers and org. Techniques. Organization of purchase of equipment and software, purchase of spare parts. Support of agreements with external IT service providers. Monitoring the implementation of contractual obligations in the area of responsibility. Creation and control over the implementation of regulatory documents (instructions, orders, instructions). Control over the work of subordinate personnel. Analysis and optimization of incident management processes, problem management, ITIL configuration management. Deployment and maintenance of servers based on, Windows Server 2019, CentOS, setting up backups, etc.